Buying Ubuntu Support from Canonical not as smooth as running the Operating System!

[Kristian Erik Hermansen]

On 10/8/07, Jerry Feldman <gaf at blu.org> wrote:
> According to Canonical, "I can assure you that we offer global support
> and you would be covered for 9-5 support in your time zone. Our support
> team is based in Montreal and can be contacted either by telephone,
> email or via our web based portal. I have attached our Service Level
> Agreement which outlines the time zones covered and levels of support
> for your information".

I just received the confirmation email.  In it, they also assumed me
9-6 support in my time zone.  They listed an international number,
however, that should be dialed for such support.  I did not see an 800
number in the email and if anyone knows it, I would be happy to make
use of it :-)
-- 
Kristian Erik Hermansen

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