Help Desk Software

[gaf-mNDKBlG2WHs at public.gmane.org (Jerry Feldman)]

On 02/26/2011 10:50 AM, Richard Pieri wrote:
> On Feb 26, 2011, at 8:26 AM, Chris O'Connell wrote:
>> Sorry, I meant change control, like tracking hardware, software and ot=
her
>> changes to systems or softwares.
> Yep, that's change management.  If you're looking for the whole ITIL st=
ack then there isn't a whole lot on the open source front.  OTRS has a fu=
ll ITIL stack available but I've never used it.
>
> If all you need is a ticket tracking system then RT should work well.
>
Actually, RT could do the change management. It is pretty feature rich.

--=20
Jerry Feldman <gaf-mNDKBlG2WHs at public.gmane.org>
Boston Linux and Unix
PGP key id: 537C5846
PGP Key fingerprint: 3D1B 8377 A3C0 A5F2 ECBB  CA3B 4607 4319 537C 5846



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