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Help Desk Software

Subject: Help Desk Software
From: matt-urrlRJtNKRMsHrnhXWJB8w at public.gmane.org (Matt Shields)
Date: Sat, 26 Feb 2011 10:32:45 -0500
In-reply-to: <AANLkTik6+c2rnY2En=Zv5GKc=79vAK3FGVCEgSKYnBFN-JsoAwUIsXosN+BqQ9rBEUg@public.gmane.org>
References: <AANLkTik6+c2rnY2En=Zv5GKc=79vAK3FGVCEgSKYnBFN@mail.gmail.com>

On Fri, Feb 25, 2011 at 7:14 PM, Chris O'Connell <omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org>wrote:

> Can anyone recommend some open source help desk software?
>
> Obviously the software should be web based.  I also want to be able to run
> reports about closed items, open items, and who is assigned to what.
> _______________________________________________
> Discuss mailing list
> Discuss-mNDKBlG2WHs at public.gmane.org
> http://lists.blu.org/mailman/listinfo/discuss
>

Free:
osTicket
PHP Support Tickets
RT (previously mentioned)

Not free:
PerlDesk
Cerberus Helpdesk

I've used Cerberus for a couple different places and I have some mixed
reviews, at this point with all the changes they have made I don't think I'd
pick them again.

-matt

References:
- Help Desk Software
  - From: omegahalo-Re5JQEeQqe8AvxtiuMwx3w at public.gmane.org (Chris O'Connell)

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