Re: Buying Ubuntu Support from Canonical not as smooth as running the Operating System!

["Jerry Feldman-2" <user=4@nabble.blu.org>]

 On Mon, 8 Oct 2007 10:28:04 -0700 
"Kristian Erik Hermansen" <[hidden email]> wrote: 

> On 10/8/07, Jerry Feldman <[hidden email]> wrote: 
> > According to Canonical, "I can assure you that we offer global support 
> > and you would be covered for 9-5 support in your time zone. Our support 
> > team is based in Montreal and can be contacted either by telephone, 
> > email or via our web based portal. I have attached our Service Level 
> > Agreement which outlines the time zones covered and levels of support 
> > for your information". 
> 
> I just received the confirmation email.  In it, they also assumed me 
> 9-6 support in my time zone.  They listed an international number, 
> however, that should be dialed for such support.  I did not see an 800 
> number in the email and if anyone knows it, I would be happy to make 
> use of it :-)