Re: Buying Ubuntu Support from Canonical not as smooth as running the Operating System!

["Kristian Erik Hermansen" <user=152@nabble.blu.org>]

 On 10/8/07, Jerry Feldman <[hidden email]> wrote: 
> According to Canonical, "I can assure you that we offer global support 
> and you would be covered for 9-5 support in your time zone. Our support 
> team is based in Montreal and can be contacted either by telephone, 
> email or via our web based portal. I have attached our Service Level 
> Agreement which outlines the time zones covered and levels of support 
> for your information". 

I just received the confirmation email.  In it, they also assumed me 
9-6 support in my time zone.  They listed an international number, 
however, that should be dialed for such support.  I did not see an 800 
number in the email and if anyone knows it, I would be happy to make 
use of it :-) 
-- 
Kristian Erik Hermansen 

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