Re: Buying Ubuntu Support from Canonical not as smooth as running the Operating System!

["DoctorMO" <user=57@nabble.blu.org>]

 > 
> Wouldn't you agree that faxing things along these days is quite 
> tedious when we have superior technology at our disposal.  I could 
> have scanned it in and sent it via email for sure, and I just didn't 
> have access to a scanner immediately.  However, I think that since USA 
> is such a large country with a lot of money to spend on such support 
> agreements, it may be wise to set up a toll free number, if they 
> really need to accept faxes from Americans. 

I quite agree, faxing signed documents is quite daft, especially when 
digitally signed documents are accepted in court plus you have the 
added weapon of launchpad which almost forces everyone to have signed 
keys anyway; might as well use them for something. 

> Of course, I could be living in my own little world here.  Maybe 
> Americans are too whiny and need to change.  I am not sure.  I guess 
> Canonical would need to take into consideration the pros/cons of doing 
> such things.  It is up to them, not me, but as you can see, I didn't 
> have a great experience and I am a huge Ubuntu fan... 

There is a justification for starting or help starting a US based 
ubuntu business; although it occurs to me that Canonical isn't a 
traditional business in that it just sets up shop in the local market. 
what it wants is for someone else to set up a local business to sell 
support contracts in that market with the backing of canonical as the 
second tier 'damn is completely foo' support line (complete it appears 
with British accents) 

So for canonical it might be worth them re-directing international 
enquiries to more local or a bunch of local support businesses  (who 
can then fight it out amongst themselves for this market) and it 
leaves canonical able to focus on pushing it's support network and 
hub. 

Or at least that is what I'd do. 

Best Regards, Martin Owens 

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