issue tracking vs bug tracking

[bill at mills-curran.net (Bill Mills-Curran)]

On Sun, Oct 22, 2006 at 05:33:07PM -0400, Stephen Adler wrote:
<snip>
> Another philosophy question....
> 
> Issue tracking vs bug tracking. I need to set something up and looking 
> through wikipedia, I realized that
> the two are different, yet sorta the same. Should I setup both? What 
> issue trackers have people used,
> and what bug trackers, (besides bugzilla,) have people used?
> 
> Thanks in advance for the comments.
> 
> Steve.

Steve,

I think that your developers would tend to appreciate a single
system.  However, if you have a separate support team, you _might_
want to keep your development tasks away from their eyes.  Sometimes
someone might tell an outsider about product plans/activities that are
best kept quiet.

Bugzilla _could_ handle both in a single database if you properly
define groups.

I'm a big bugzilla fan.  I support a number of internal installations
where I work.

Bill

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