FW: MediaOne/ATT: no more servers, hostnames

[rob at r2es.com (Robert Grass)]

For what its worth - I rarely speak with the first tech that answers the
phone - if my problem is such that I have to call AT&T in the first place,
than I want some brain matter on the other end. I usually ask the tech to
connect me with a "senior" supervisor and even then I will ask to speak with
his/her supervisor - 9 out of 10 times the issue gets answered.  I've also
had luck selecting the tech support choice  for "email problems" - I've
noticed that the support person is usually in the MA area, fairly
knowledgeable and posses tools to view their own system.
rob

rob at r2es.com 

------ Forwarded Message
> From: David Kramer <david at thekramers.net>
> Date: Sun, 21 Oct 2001 21:44:12 -0400 (EDT)
> To: BLU Boston Linux Unix group <discuss at Blu.Org>
> Subject: MediaOne/ATT: no more servers, hostnames
> 
> 
> The short of it: as of 08/08, AT&T changed their policy such that they
> will not put users' hostnames in the DNS servers, and enforced the policy
> on 10/15 (sorry, didn't notice because by then my service had been
> COMPLETELY down for several days, and was down for several days
> afterwards.)  So if you're using AT&T, be aware of this.
> 
> The funny part: When I called yesterday, the support droid was so clueless
> he told me to reboot my machine and try again.   We did the "who'se on
> first" routine for a while, and I gave up.  Then I tried using their
> online java chat support, and got the canned "DNS changes take 24-48 I hours
> to propagate", to which I answered "If that were the problem, then I would
> get the OLD IP address, not 'host not found'".  Another round or two of
> "who'se on first", and I give up again.  So today, 2.5 days after I
> noticed the problem (because they finally restored my service), I call
> support, wait on hold, and then they tell me name server issues are only
> supported by the online java chat thingie now.  So I use the online chat
> thingie, and find out the above answer, which I should have gotten
> yesterday.
> 
> 
> And because I like you, and extra rant today for free-
> 
> I signed up Thursday with speakeasy.net for their DSL, which comes highly
> recommended.  Friday I get an email saying the service is cancelled
> because I already have DSL provisioned on that phone line, which I don't.
> I call Verizon, and they say that I do have that line provisioned for DSL,
> but it's not theirs, and they can't tell me whose it is, and they can't
> cancel it without hearing from the providor, even though they don't know
> who that is ??!?!?   Five phone calls later, I finally reach someone at
> Verizon who knows their own g*damn system codes, and recognizes the
> providor as themselves.  I had ordered Verizon DSL and cancelled it the
> next day, but they never took it off my records.   Then I call
> Speakeasy.net, and they tell me I have to start from scratch with them
> again.  Oh joy.
> 
> ------------------------------------------------------------------
> DDDD   David Kramer                           http://thekramers.net
> DK KD
> DKK D  "Love is like pi
> DK KD  -- natural, irrational, and very important."
> DDDD                                                  -Lisa Hoffman
> 
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