port 80 open, or AT&T sucks

[gaf at blu.org (Jerry Feldman)]

Make sure you got a receipt for the equipment. I returned my wife's cable 
modem last year, and the  lady was very put out because I asked for a 
receipt. I made her sign it. (This was before AT&T BB though). My next 
bill showed a $400 charge for a non-returned cable modem. I called 
Mediaone and faxed them a copy of the receipt. The next day I checked 
my account online to find that they had debited by account so I owed 
them for 2 cable modems :-). I called billing again, and the clerk told me 
my account was certainly screwed up and that she would correct the 
errors, which she did. 

In the long run, I have been satisfied with my cable modem and I really 
have not found a better alternative for the price. 

On 11 Sep 2001, at 9:38, Richard, John wrote:

> AT&T sucks beyond belief, so yesterday I returned my cable modem and
> cable box. Their operation is so screwed up. When I called to ask where
> to drop the cable modem off the operator told me to make sure I brought
> the power cable because they would charge $60 for it if I didn't, and
> make sure I get a receipt, because a lot of customers have been getting
> billed for the price cable modem after they returned it, and they had no
> proof it was returned.  
> 
> Apparently they changed billing system a few months back, and screwed
> everyone's bill up. In July I got a bill saying I didn't owe
> anything...so I called and found out how much I really owed ($85.43),
> and sent it in. This month I got a bill for $175. There was a cryptic
> entry for a charge of 85.43 labeled Lockbox Pmt reversal. I called and
> the only thing they could tell me was that they didn't bill me for one
> month. I know I never had a month of not paying.
> 
> Anyway, It took them about two weeks, 6 calls, and a visit to the local
> office to figure out I had paid every month. I paid everything except
> the 85.43 at the office, dropped off the boxes, went home to verify in
> my checkbook that I had made the July payment, called the bank to make
> sure the check cleared, and called AT&T back. The operator first said
> the check had bounced...but I had just called my bank, so I knew it
> didn't. So finally the operator said she would fill out some form to
> credit my account for the $85.43. We'll see what happens.
> 
> 
> 
> 
> -----Original Message-----
> From: Sheldon Dubrowin [mailto:dubrowin at yahoo.com]
> Sent: Tuesday, September 11, 2001 9:06 AM
> To: Ron Peterson
> Cc: discuss at Blu.Org
> Subject: Re: port 80 open
> 
> 
> RCN Somerville still isn't open.  :-(
> 
> 	Shel
> 
> On Tue, Sep 11, 2001 at 08:52:11AM -0400, Ron Peterson wrote:
> > 
> > My AT&T Broadband port 80 is now open.  Slashdot clued me in.  Granby,
> MA.
> > 
> > -- 
> > 
> > -Ron-
> > https://www.yellowbank.com/
> > 
> > -
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> 
> -- 
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Jerry Feldman <gaf at blu.org>
Associate Director
Boston Linux and Unix user group
http://www.blu.org
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