Overview of Request Tracker
Date and Time
Wednesday, May 21, 2003 from 7:00 pm to 9:00 pm
Location
MIT Building 4-370
Presenters
Jesse Vincent - jesse bestpractical com
Summary
Jesse demonstrates RequestTracker, an open-source helpdesk/trouble-ticket system
Abstract
RT is an industrial-grade ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers and even marketing departments at over a thousand sites around the world.
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